:: mitracomm :: your partner in communication

MitraComm Ekasarana a technology service provider and systems integrator was established as sister company of Phintraco in 1999, with its office located at MidPlaza 1, 8th floor, Jl. Jendral Sudirman Kav. 10-11 Jakarta 10220, Indonesia.

MitraComm is concentrating in providing services such as electronic voucher reload, sms and messaging gateway to many corporations. This includes e-payment and auto-access to the financial industry. The direction is to continuously expand further as the content provider for electronic and wireless commerce.

Now we are opening a new line of service by setting up Contact Center Outsourcing for Inbound and Outbound Services, Human Resources Outsourcing and Training Center for Contact Center. Inbound for customer services, information center, Helpdesk, Reservation, Order Processing, etc. Outbound contact center agents for Telemarketing, Telesales, Tele collection, Tele surveyor, etc. Providing range of outsourcing alternatives from technology, environment, business process to human resources.

MitraComm realized that a successful of call center needs more than just put somebody on the phone so we provide Call center training also. Training center also is available to train agents, supervisors and technology administrators. Focus in yielding ready resources for contact center operation.

In conducting the services, MitraComm provides Information Technology infrastructure designed with redundancy, flexible protocol conversion and the platforms for inter-connection.

Experience
MitraComm professionals have strong expertise and experience in messaging technologies, integrating SMS transactions, e-reload, push SMS, billing payment, Mobile Banking, and other mobile transactions and integration with Cellular Provider middleware.

We have a standard system that can be enhanced by an experienced and expert team to fullfil the requirements quickly and effectively.

To reduce the risk and speed up of implementation, MitraComm has put together a very strong team, comprising of highly qualified professionals.

Implementation Methodology
Managing project with its owned methodology call “SOCIS”, to fulfill target time and customer requirement, it covers:

Development/Simulation environment for the development of the solution and testing prior to production
Requirement Analysis, design, development, testing, production and maintainance.
Cooperation with other parties involved to assure success.

Our Approach to Finish Our Services is Focusing as Below

Understanding our client unique needs
Using the industry leading and latest technology
Offer flexible arrangement and choices of services based on current client situations

Vision and Mission

Vision:
“GIVING THE BEST SOLUTIONS WITH HIGHEST SERVICE QUALITY “

We will concern to our customer needs & always try hardly to full filled & solve their needs by giving the best solutions with deepest empathy and keep good service pre & after sales period

Mission:
“ WITH A STRONG COMMITMENT TO LEAD OUR CLIENTS TO BE THE BEST CONTACT CENTERS AND CUSTOMER RELATIONSHIP SERVICES “

To full filled our mission: we will support our client by latest up date and applicable technology, training and also attractive motivational program for the agents.