Customer satisfaction is closely linked to levels of service. Today, contact center becomes one of the crucial part in a company, particularly in the area customer servicing. It helps customer interaction, and creates harmonious relationship between its customers is important part of business.
A Contact Center is essentially needed, here they can sell products, respond and resolve issues, take reservations, handle inquires, and many more.
MitraComm Ekasarana – Contact Center Solution is one of leading contact center solution companies in Indonesia that offers a complete range of contact center outsourcing solutions. We provide technology and customized services to connect and interact with your customers.
By outsourcing your contact center operations to us, you can focus more on your core business areas, improve productivity, extend your service, gain more profit, and yet keep the professional service quality for your customers. We have the competence and experienced resources in Contact Center industry. We have high capacity of Contact Center, Infrastructure and also high standard of Service Level Guarantee (SLG) in order to achieve high Customer Satisfaction Index (CSI).
Our comprehensive portfolio of contact center solutions, includes: