About Us

PT.  Mitracomm Ekasarana is a subsidiary company of Phintraco Group.  Established in in 1999,  the company started with its Channel Solution division,  the business was expanding and currently PT. Mitracomm Ekasarana has two divisions.

Channel Solutions
A technology service provider and system integrator specializes in electronic  transaction services.

Business Process Services
A full suite contact center solutions and outsourcing services.

Established in 1991, from being an authorized dealer of Panasonic Telecommunication products such as Key Telephone Systems, PABX and Fax, the company today is a world-class solutions provider of end-to-end CRM solutions and supporting products.

We are certified partners of global IT and Communications leaders such as Avaya, Oracle Siebel, Oracle Fusion Middleware, Gemalto, McAfee, Juniper, Nuance, Verint, AudioCodes, NetApp, Symmetricom, Cyber Ark, etc.

As a group of companies, Phintraco has been supporting and providing its customers with world-class leading edge solutions. Deliver solutions and services that help customers accelerate their business growth. We believe that this will create significant new value, to our customers and Phintraco as a group at the same time. Today, Phintraco Group has served over 300 customers, ranging from medium to large companies, local and multi-national companies, both in Indonesia and overseas market.

The Phintraco Group is made up of member companies:

  • Phintraco Technology
    It excels in providing high reliability technology communication services for Secure Data, IP Telephony, Contact Center technology, Messaging Gateway & Securities.
  • Phintraco Securities
    A securities company and member of Indonesia Stock Exchange since 2001. With personal touch, we provide premium investment service for our customers in Indonesia capital market. Now still with personal touch, we present Profits Online Trading.
  • MitraComm Ekasarana
    A technology service provider and systems integrator specializes in electronic transaction services and offers a complete range of business process service.
  • Aplikas Servis Pesona
    The company has expertise in setting up and servicing IT security solutions for enterprises. Integration of products and platforms for enhanced security ensures security from the desktop to the network. The only McAfee elite partner in Asia and the only strategic alliances for F5 and CyberArk in Indonesia.
  • Relia Telemit Semesta
    A technology provider and systems integrator specializing in the Telecommunication industry was established as sister company of Phintraco in July 2001. The company represents many world class products; Symmetricom, Nuera/ Audio Codes, EMC and Aspect.
  • PhinCon
    The company is proud to be the Oracle Platinum Partner in Indonesia. Its focus is on CRM and related products and services, including middleware.
  • Mitrajasa Teleservice
    Provider of in-source solutions for personalized smart card systems.
  • Shanata Pratama
    Development planning services, contruction supervisions, and developer of residential areas.
  • Vemisha
    Food and Beverages

PT. Mitracomm Ekasarana is a subsidiary company of Phintraco Group. Established in 1999, the company started with its Channel Solution division, the business was expanding and currently PT. Mitracomm Ekasarana has three divisions.

MitraComm Ekasarana Channel Solution, a technology service provider and systems integrator specializes in electronic transaction services, provides various channel solution services such as; electronic voucher reload, SMS & Messaging gateway, SMS/Mobile Banking solutions, includes e-payment and auto-access to the financial industry.

MitraComm Business Process Services, with a ISO 9001:2008 provide customers with a full suite contact center solutions, from Contact Center Outsourcing, Man Power Outsourcing, Business Process Outsourcing, Contact Center hosting and training & education as well. To conduct our services, MitraComm provides Information Technology infrastructure designed with upgraded flexible protocol conversion and latest platforms for inter-connection. We also have a standard system that can be enhanced by an experienced expert team to fulfill the requirements quickly and effectively.

A Contact Center is essentially needed, here they can sell products, respond and resolve issues, take reservations, handle inquires, and many more.

MitraComm Ekasarana Suite office – Effist, additional service, complete working facilities and customized flexible Office solutions.

Today, we continue to bring added value to our customers by bringing innovative ideas and improved possibilities to the business we serve.

Channel Solution Division:

  • Nation-wide coverage
  • Cost effective investment, single cost of connection
  • Current Mobile Technology
  • Extensive Reporting,  simple settlement and reconciliation
  • Real-time update
  • Experiences and Networks
  • Multiple Message types and Protocols/Intercases

Business Process Services Division:

  • Competence and Experienced resources in contact center management in various industries; banking, telecommunication, outsourcing companies and many others
  • ISO 9001:2008 URS Certified
  • Supported by COPC and ICMI Certified personnel
  • Having high capacity of contact center infrastructure
  • Having high standard of Service Level Guarantee (SLG) to achieving high Customer Satisfaction Index (CSI)
  • Full support from Phintraco Group, the market leader in world-class technology telecommunication providers, ie: AVAYA, Verint and Audiocodes
  • State-of-the-art contact centers located in major city in Indonesia; Jakarta, Bandung, Semarang, Surabaya, Denpasar