PT. Mitracomm Ekasarana is a subsidiary company of Phintraco Group. Established in in 1999, the company started with its Channel Solution division, the business was expanding and currently PT. Mitracomm Ekasarana has two divisions.
A technology service provider and system integrator specializes in electronic transaction services.
Contact Center Solutions
A full suite contact center solutions and outsourcing services.
Established in 1991, from being an authorized dealer of Panasonic Telecommunication products such as Key Telephone Systems, PABX and Fax, the company today is a world-class solutions provider of end-to-end CRM solutions and supporting products.
We are certified partners of global IT and Communications leaders such as Avaya, Oracle Siebel, Oracle Fusion Middleware, Gemalto, McAfee, Juniper, Nuance, Verint, AudioCodes, NetApp, Symmetricom, Cyber Ark, etc.
As a group of companies, Phintraco has been supporting and providing its customers with world-class leading edge solutions. Deliver solutions and services that help customers accelerate their business growth. We believe that this will create significant new value, to our customers and Phintraco as a group at the same time. Today, Phintraco Group has served over 300 customers, ranging from medium to large companies, local and multi-national companies, both in Indonesia and overseas market.
The Phintraco Group is made up of member companies:
At our beginning in 1999, the Channel Solution was the first division of PT. Mitracomm Ekasarana, joining up the other members of Phintraco Group companies. Mitracomm Channel Solution, a technology service provider and systems integrator specializes in electronic transaction services, provides various channel solution services such as; electronic voucher reload, SMS & Messaging gateway, SMS/Mobile Banking solutions, includes e-payment and auto-access to the financial industry. The direction is to continuously expand to become the solution and services provider for electronic and wireless commerce. In its inception, our Channel Solution was a breakthrough in the industry.
Seven years later, following the success of The Channel Solution division, The Contact Center division was established by the end of 2006. In this division, we provide our customers with a full suite contact center solutions, from Contact Center Outsourcing, Man Power Outsourcing, Business Process Outsourcing, Contact Center hosting and training & education as well. To conduct our services, MitraComm provides Information Technology infrastructure designed with upgraded flexible protocol conversion and latest platforms for inter-connection. We also have a standard system that can be enhanced by an experienced expert team to fulfill the requirements quickly and effectively.
Today, we continue to bring added value to our customers by bringing innovative ideas and improved possibilities to the business we serve.
Channel Solution Division:
Contact Center Division: